You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and packaging intact – and still in the same new condition as when the product was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.
Products can also be returned or exchanged at our stores provided it is accompanied by a printed copy of the original invoice and is within the 30 day period since purchase.
A collection fee is charged upon requesting a return unless the return is done at one of our stores:

Kindly note that you will be subject to the shipping expenses in returning this package to us.
Evalo Vestino does not take responsibility for any items lost during the return shipping.
The User should not make any purchase through this Website unless the User understands and agrees to all the Terms and Conditions.

Criteria for return:

Criteria to return an item:

  • Return must be lodged within 30 days of the item being delivered
  • The item is in a re-sellable condition
  • The item being returned qualifies for a return
  • item is in its original packaging, with labels attached

Non-returnable items:

  • Damaged Garments
  • Underwear
  • Items that are clearly used

Return Method:

  • Collect (Includes shipping fee)
  • Drop Off
  • No refunds are made for Vouchers and Gift Cards


If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.

Contact Us:

[email protected]

+1 513 525 0897